Privacy Policy
Steerium, Inc. ("Steerium," "we," "us") provides last-mile operational intelligence software for Amazon Delivery Service Partners ("DSPs"). This policy explains what information we collect, how we use it, and the choices you have. It applies to our website at steerium.com, the Steerium web app, and the Steerium browser extension (together, the "Services").
1. Information we collect
Account information
When you create an account or sign in, we collect your name, email address, and profile photo. If you sign in with Google, we receive this basic profile information from Google. We do not receive your Google password.
Operational data you provide
To run the Services, you may upload or sync data about your DSP's operations. This can include scorecard results, safety and telematics events, customer feedback, delivery concessions, rosters, and route and performance data. This data may include information about your Delivery Associates ("DAs"), such as names, transporter IDs, and performance metrics.
Data synced by the browser extension
If you install the Steerium browser extension, it reads operational data from portals you are already signed in to and have permission to view, and sends it to your Steerium account. It only runs on the sites it is built for and only for the account you are signed in to.
Usage and device information
We collect basic technical information when you use the Services, such as browser type, device type, IP address, pages viewed, and the time and date of your visit. We use cookies and similar technologies to keep you signed in and to keep the Services secure.
2. How we use information
- To create and secure your account and sign you in.
- To provide the Services, including dashboards, risk forecasts, scorecard projections, and training recommendations.
- To improve the accuracy of our models for your account.
- To communicate with you about your account, the beta, and updates to the Services.
- To provide support, prevent abuse, and meet legal obligations.
We do not sell your personal information. We do not use your data for advertising.
3. Google user data
If you sign in with Google, Steerium requests only basic profile scopes (your name, email address, and profile photo) to create and authenticate your account. We use this information only to sign you in and to identify your account. We do not access your Gmail, Google Drive, contacts, calendar, or any other Google data.
Steerium's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data, use it for advertising, or allow humans to read it except with your permission, for security purposes, or as required by law.
4. How we share information
We share information only as needed to run the Services:
- Service providers that help us operate, such as our authentication provider (Clerk), cloud hosting, and email delivery. They may use your information only to provide services to us.
- Within your organization, with other users your account administrator invites.
- For legal reasons, if required by law or to protect the rights, safety, or property of Steerium, our users, or others.
- In a business transfer, such as a merger or acquisition, subject to this policy.
We never share your DSP's data with other DSPs.
5. Your DSP's data and your DAs
Your DSP owns the operational data it uploads or syncs. We process information about your DAs on your behalf and only to provide the Services to you. You are responsible for having the right to share that information with us.
6. Data retention
We keep your information for as long as your account is active or as needed to provide the Services. You can ask us to delete your account and data at any time. We will delete it within 30 days, unless we must keep certain records to meet legal obligations.
7. Security
We use industry-standard safeguards, including encryption in transit, access controls, and secure authentication. No system is perfectly secure, so we cannot guarantee absolute security.
8. Your choices and rights
- You can access, update, or delete your account information by contacting us.
- You can revoke Steerium's access to your Google account at any time in your Google Account settings.
- You can uninstall the browser extension at any time to stop syncing.
- Depending on where you live, you may have additional rights under local law. Contact us to make a request.
9. Children
The Services are for businesses and are not intended for anyone under 18. We do not knowingly collect information from children.
10. Changes to this policy
We may update this policy from time to time. If we make material changes, we will notify you by email or in the Services before they take effect.
11. Contact us
Questions or requests about privacy: charlie@steerium.com